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Learn How to Evolve From Traditional ITSM to Modern Service Management in a new Digital World

Start Date:4/6/2017

Start Time:11:00 AM PDT

Duration:45 minutes

Abstract:

Digital transformation is helping organizations engage customers, empower employees, optimize operations and transform products. Modern Service Management, powered by Provance IT Service Management and Microsoft Dynamics® 365, provides a complete end-to-end view of services across cloud and on-premise environments. Provance IT Service Management enables traditional ITSM workloads and scenarios while leveraging investments in Microsoft productivity capabilities—paving the way for a digital transformation. In this webinar, you’ll learn about:

• The challenges facing IT to meet the digital transformation already underway.

• Why Modern Service Management is the future for ITSM.

• A features overview of Provance IT Service Management on Dynamics 365, including ITIL compliance.

• Provance ITSM integrations to Office 365, System Center, Operations Management Suite and Team Services (formerly TFS).

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Speakers

Joe Egan

Director, Strategic ISV Partners
Microsoft


Within the One Commercial Partner organization, Joe is the Director of Strategic ISV’s for Dynamics365. Throughout his career in and out of Microsoft, he has always believe that developing a strong partner community, built on trust and mutual success takes all companies to the next plateau. Joe has worked in startups, leveraging partner channels and larger organizations creating new channels and opportunities. One of Joe’s core beliefs is to be always learning and he feels fortunate that he has been able to work and understand both sides of being a partner and ISV.

Per Mikkelsen

VP Products and Services

Provance Technologies

Per has dedicated his career to helping organizations transform their IT and customer support operations. Per has over 20 years' experience in CRM and Service Management, with over 12 years' experience specifically related to Microsoft Dynamics CRM/365. In 2007, Per established AlfaPeople UK, and in 2015 he was instrumental in bringing about the merger of the AlfaPeople ITSM division with Provance Technologies -- resulting in the Provance IT Service and IT Asset Management solution, powered by Dynamics 365. Per understands exactly what organizations can gain from implementing an ITSM solution. At Provance he works closely with product development to engineer solutions that provide predictable processes to support organizational agility and better decision making. Per has various certifications as follows: ITIL; Microsoft Certified Professional; Microsoft CRM 3, 4, 2011, 2015, 2016 for Customization, Application and Installation; Microsoft Sure Step Certified; and Scribe Certified.

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