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The future is here: Real-time, omni-channel customer engagement with Dynamics 365 and Thunderhead’s ONE Engagement Hub

Start Date:3/2/2017

Start Time:11:00 AM PST

Duration:45 minutes

Abstract:

Omni-channel customer engagement is dependent on a brand having a complete understanding of their customers wants and needs. To do this brands need to listen to their customers across ALL touchpoints, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution for Microsoft Dynamics. It has been pre-integrated into Dynamics 365 and can easily integrate with other customer ecosystem solutions to enable omni-channel customer engagement. Watch this webinar to see the power of ONE and Dynamics 365.

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Speakers

Joe Egan

Director, Strategic ISV Partners
Microsoft


Within the One Commercial Partner organization, Joe is the Director of Strategic ISV’s for Dynamics365. Throughout his career in and out of Microsoft, he has always believe that developing a strong partner community, built on trust and mutual success takes all companies to the next plateau. Joe has worked in startups, leveraging partner channels and larger organizations creating new channels and opportunities. One of Joe’s core beliefs is to be always learning and he feels fortunate that he has been able to work and understand both sides of being a partner and ISV.

Ray Gerber

Chief Solutions Officer
Thunderhead


Armed with a smile, not to mention a mean lefty serve, Ray (AKA “Stats”) delivers innovative, leading solutions in our current markets and beyond to maintain and develop Thunderhead’s reputation as a pioneering tech company. As a strong leader with over 30 years of experience, Ray has built strategies that allow organisations to deploy new and innovative technologies. And after 30 years he’s still smiling. A man used to wearing many hats, Ray has extensive expertise in customer relationship management, customer decisioning and self-learning, business process management, customer journey management and enterprise resource planning. We think of Ray as a tech innovation and engineering ‘deity’ – it’s no surprise to us that he and Thunderhead are a match made in heaven. In 2014 he led a team of over 200 engineers to launch our cloud based ONE Engagement Hub and he was also responsible for growing the Thunderhead tech team by more than 400% since 2012. Before polishing his teeth at Thunderhead, he cut them as Chief Technology Officer of Chordiant Software where he led the smooth transition of technology resources and software solutions after the acquisition by PegaSystems. He subsequently became VP of Customer Experience until joining Thunderhead in 2011.

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