Transforming the Omni-channel Customer Experience

Start Date:5/4/2017

Start Time:11:00 AM PDT

Duration:45 minutes


Today’s customers demand a flawless, seamless experience and rapid problem resolution. Now with CaféX Live Assist for Microsoft Dynamics 365 you can deliver best-in-class customer service that can increase customer loyalty, improve agent productivity, and grow your business. Join us to learn how Live Assist is uniquely integrated with Dynamics 365 and enables:


  • Highly personalized, Omni-channel customer experiences
  • Proactive live engagement between agents, supervisors and customers
  • Faster problem solving with co-browse, text chat and in-app assistance
  • Effective campaigns with a 360-degree view throughout the customer’s journey


This integrated solution, hosted in the Azure cloud, delivers an immersive customer experience for enterprises looking to gain a digital competitive advantage while delighting their customers. Visit us on AppSource to start your free 30-day trial of Live Assist for Dynamics 365.

If you're already registered for the Transforming the Omni-channel Customer Experience webcast, click below:



Joe Egan

Director, Strategic ISV Partners

Within the One Commercial Partner organization, Joe is the Director of Strategic ISV’s for Dynamics365. Throughout his career in and out of Microsoft, he has always believe that developing a strong partner community, built on trust and mutual success takes all companies to the next plateau. Joe has worked in startups, leveraging partner channels and larger organizations creating new channels and opportunities. One of Joe’s core beliefs is to be always learning and he feels fortunate that he has been able to work and understand both sides of being a partner and ISV.

Len Kaminski

Vice President Sales and Strategic Accounts
CaféX Communications Inc.

With over twenty-five years of international experience in SaaS, IT infrastructure consulting, and service provider businesses, Len has a wealth of experience working with C-level executives and partners to deliver transformative business results. In his current role, he is responsible for sales within key enterprise accounts and sales enablement to the Microsoft seller and Partner community centered on Live Assist for Microsoft Dynamics 365, powered by CaféX. Previous experience includes working as a trusted advisor to leading Private Equity firms, successfully launching European Sales and Marketing teams for McGraw Hill IT subsidiaries offering market research and consulting services, and managing Nortel’s financial services sales and sales engineering. The focus is always about delivering value.



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