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Transforming the Omni-channel Customer Experience

Start Date:5/4/2017

Start Time:11:00 AM PDT

Duration:45 minutes

Abstract:

Today’s customers demand a flawless, seamless experience and rapid problem resolution. Now with CaféX Live Assist for Microsoft Dynamics 365 you can deliver best-in-class customer service that can increase customer loyalty, improve agent productivity, and grow your business. Join us to learn how Live Assist is uniquely integrated with Dynamics 365 and enables:

 

  • Highly personalized, Omni-channel customer experiences
  • Proactive live engagement between agents, supervisors and customers
  • Faster problem solving with co-browse, text chat and in-app assistance
  • Effective campaigns with a 360-degree view throughout the customer’s journey

 

This integrated solution, hosted in the Azure cloud, delivers an immersive customer experience for enterprises looking to gain a digital competitive advantage while delighting their customers. Visit us on AppSource to start your free 30-day trial of Live Assist for Dynamics 365.

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Speakers

Len Kaminski

Vice President Sales and Strategic Accounts
CaféX Communications Inc.


With over twenty-five years of international experience in SaaS, IT infrastructure consulting, and service provider businesses, Len has a wealth of experience working with C-level executives and partners to deliver transformative business results. In his current role, he is responsible for sales within key enterprise accounts and sales enablement to the Microsoft seller and Partner community centered on Live Assist for Microsoft Dynamics 365, powered by CaféX. Previous experience includes working as a trusted advisor to leading Private Equity firms, successfully launching European Sales and Marketing teams for McGraw Hill IT subsidiaries offering market research and consulting services, and managing Nortel’s financial services sales and sales engineering. The focus is always about delivering value.

Nicole Vandenberg

Sr. Product Marketing Manager
Microsoft Dynamics 365 Partners and Tele


Nicole is currently a member of Microsoft's US Marketing and Operations (M&O) Dynamics team focusing on Partner and Telemarketing. She has 10+ years of marketing experience working with Microsoft Dynamics partners, customers and vendors. Since 2005, she has worked on the US Small Business team, Partner Local Engagement Team, ERP Product Operation Model, and Marketing & Operations Dynamics Business Group

Todd Lewis

Director, Technical Sales and Customer Success
CaféX Communications


Todd has over twenty years of contact center and omnichannel management experience including customer support, sales engineering, product management, and professional services. He specializes in cross-functional team leadership, and is now responsible for technical sales and customer success at CaféX Communications.

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