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Defining the Impact of Connected Field Service and IoT for Manufacturers to Help Realize your Digital Transformation

Start Date:5/18/2017

Start Time:11:00 AM PDT

Duration:45 minutes

Abstract:

Manufacturers have historically competed on product innovation + operational excellence to establish their leadership position in the market, through tight margins + lean operations. Today, you must differentiate with SERVICE by managing the entire equipment lifecycle. Your customers expect more, and delivering an excellent, end-to-end customer experience is more important than ever. Service is not an aftermarket; it is THE market.

 

In this webinar, learn how to:

  • Reduce your downtime with predictive maintenance; predict equipment failures before they happen, and systematically prevent them
  • Detect, troubleshoot, and resolve issues remotely before they surface for your customers with Remote Monitoring
  • Increase customer satisfaction + retention with intelligent customer engagement; connect where + how they want - Make proactive service and maintenance decisions about your equipment with predictive intelligence
  • Leverage Connected Field Service and IoT to help realize your Digital Transformation

See how Microsoft’s Azure IoT Suite (Machine Learning & Analytics) connects with Dynamics 365 to enable you to extend & own your service lifecycle.

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Speakers

Jesse Alleyne

Sr Industry Solutions Exec, US Industry Organization – MFG Dynamics
Microsoft

Jesse worked his way up within manufacturing, first starting as a product development and R&D engineer at Honeywell, then moving on to become a design engineer and simulations and high performance compute design engineer for heavy equipment. Jesse earned his Master’s degree in Finance and Technology strategy from Carnegie Mellon University and joined Microsoft as a technology strategist, supporting an automotive OEM. He served as the account executive supporting many of the largest process and discrete manufacturers. Jesse is focused on business applications and digital transformation in the manufacturing industry in the U.S.

Julie Marletta

Service Lead, Solution Delivery Manager
eLogic


Julie’s entire career has centered on her passion for superior service performance as the key to business success in manufacturing. She has proven herself first as a manager of service organizations in industry, and then as a change-agent driving teams to deliver customer engagement and service solutions to meet the demands of the digital economy. Julie’s greatest strength is her ability to match real-world customer and equipment service needs with superior process and technology solutions. Julie is a razor- sharp analyst with demonstrated ability to put customer executives and teams at ease within the most challenging project environments. Her superior project management and team leadership skills make her a sought-after program manager. At the forefront of eLogic’s industry-leading Service Solutions, Julie maintains certifications and an expanding knowledge base in Connected Field Service, IoT, Predictive Analytics, and Machine Learning. Julie’s outstanding rapport with her customers and demonstrated technology expertise have enabled her to facilitate transformative change within a wide variety of service-centric organizations.

Justin Pittman

Director, Digital Commerce
eLogic


Justin holds the position of Director, Digital Commerce at eLogic and brings a rare constellation of experience, skills, and competencies developed both in consulting and industry over the past 17 years. As a member of the eLogic Business Solutions Team, he is responsible for helping customers develop and realize their digital business strategies and technology enabling roadmaps. Digital transformation and business value realization are two of his greatest passions and areas of interest. Prior to joining eLogic, Justin held principle and management roles in global consulting and manufacturing companies. He is a proven organization leader and successful project manager, and understands the nuances of implementing commerce solutions for complex manufacturing processes. Justin is an industry thought leader in emerging customer and partner channel engagement practices and has experience with innovative solutions including Microsoft Dynamics 365, SAP Hybris, Salesforce.com and Marketo. He is an ITIL certified practitioner and proponent of leveraging agile methodologies to incrementally deliver business value.

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